Battersea Removals Privacy Policy

This Privacy Policy explains how Battersea Removals collects, uses, stores, shares and protects personal data relating to our customers and prospective customers within our service area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. By engaging our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Who this Privacy Policy applies to

This Privacy Policy applies to all individuals who contact Battersea Removals, request a quotation, make a booking, use our removal or related services, or otherwise interact with us as customers or prospective customers within our operating area.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. The types of data we may collect include:

Identification and contact details such as your full name, postal address, collection and delivery addresses, and other correspondence details you provide.

Communication information such as the content of your enquiries, messages you send to us, and notes of conversations we may keep to manage your booking and provide customer service.

Service and booking details such as requested dates and times for removals, inventory details you provide for quotations, access information for properties, and any special instructions needed to perform the service safely and effectively.

Payment and transaction information such as records of payments, amounts, dates, and methods of payment. We do not store full card details where payments are processed through third party payment providers, but we may keep payment confirmations and references.

Technical and usage data such as basic information generated when you visit our website, including anonymised or aggregated usage statistics. Where we use cookies or similar technologies, we will explain this separately in a cookies notice if applicable.

How we collect personal data

We collect personal data directly from you when you contact us by phone, in writing, through our website, or in person. We may also obtain information when third parties contact us on your behalf, for example if an estate agent, landlord, or another family member provides details needed to arrange a removal service. We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.

Lawful bases for processing

We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, the primary lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into, or perform, a contract with you. This includes providing quotations, making bookings, carrying out removal services, handling payments, and communicating with you about your contract.

Legal obligation: We may process personal data where we are required to comply with legal obligations, such as accounting, tax, insurance, or regulatory requirements, and to maintain appropriate business records.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include managing our business operations, improving our services, handling enquiries and complaints, preventing fraud, and ensuring the security of our staff, customers, and property.

Consent: In limited circumstances we may rely on your consent, for example for certain forms of marketing communications that require consent under applicable law. Where we rely on consent, you may withdraw it at any time, and we will explain how you can do this when we obtain your consent.

Purposes for which we use personal data

We use your personal data for the following purposes:

To provide quotations for removal and related services.

To confirm and manage bookings, including scheduling staff and vehicles.

To carry out removal and associated services safely and efficiently.

To process payments and maintain financial records.

To communicate with you before, during, and after the provision of services, including responding to your questions or complaints.

To manage our business operations, including internal administration, audits, and quality control.

To comply with legal and regulatory obligations and respond to lawful requests from public authorities.

To protect the rights, property, and safety of our customers, staff, and business.

Where permitted, to send you information about our services that may be of interest to you, and to understand how our services are used so that we can improve them.

Data processors and third parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged only to the extent necessary for them to provide services to us and are required to process your data in accordance with our instructions and with appropriate security measures.

Categories of processors and third parties may include:

IT and hosting service providers who support our websites, systems, and data storage.

Payment service providers who process payments on our behalf.

Accountants or professional advisers who assist us with financial and legal obligations.

Operational partners and subcontractors where necessary to deliver part of the removal service, for example specialist handling of particular items or additional transport capacity.

We may also need to share personal data with public authorities, regulators, law enforcement agencies, or insurers where required by law or where necessary to establish, exercise, or defend legal claims.

We do not sell your personal data to third parties.

International transfers

Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If it becomes necessary to transfer personal data to countries outside this area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other lawful mechanisms recognised under data protection law.

Retention of personal data

We keep personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to keep it to meet legal, accounting, or reporting obligations.

In general, we retain customer records, including basic contact details, booking information, and financial records, for a period that corresponds with applicable limitation periods for legal claims and statutory retention requirements. After these periods expire, personal data will be securely deleted, anonymised, or archived where continued retention is strictly necessary and lawful.

Where data is held solely on the basis of your consent for marketing purposes, we will retain it until you withdraw your consent or until we determine it is no longer needed for that purpose, whichever occurs sooner.

Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to staff and processors who need it to perform their duties and ensuring that they are subject to confidentiality obligations. While we take reasonable steps to safeguard your personal data, no system or transmission of information is completely secure, and we cannot guarantee absolute security.

Your data protection rights

Under the UK GDPR and related laws, you have certain rights in relation to your personal data. These rights may be subject to limitations and conditions. Your rights include:

Right of access: You can request confirmation as to whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain information about how it is processed.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in specific situations, for example while we verify the accuracy of data you believe is incorrect.

Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format, and that we transmit it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds to continue or where processing is required in connection with legal claims.

Rights relating to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the contact details provided on our website or through the usual communication channels you use with Battersea Removals. We may need to verify your identity before responding to certain requests.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact the authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your personal data.