Battersea Removals Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Removals provides removal, delivery, packing, storage coordination and related services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person, firm or company who requests or uses our services.

We, us, our means Battersea Removals.

Services means any removal, delivery, packing, loading, unloading, transportation, storage coordination, or associated services provided by us.

Goods means the items, belongings and property that are the subject of the Services.

Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

We provide household and commercial removals, including local moves and longer-distance moves within the United Kingdom. Our services may include packing and unpacking, loading and unloading, transportation of Goods, and coordination with third party storage providers where agreed.

The exact scope of the Services will be set out in our quotation and confirmation of booking. Any services not expressly included will be treated as additional and may incur extra charges.

3. Quotations

All quotations are based on the information supplied by you, including the volume and nature of Goods, access conditions at collection and delivery addresses, travel distance, and any special requirements. Quotations are normally provided for a specified period; if no period is stated, they remain valid for 30 days from the date of issue.

Our quotation is not a fixed price if the information you provide is inaccurate or incomplete, or if circumstances change. We reserve the right to amend the quotation or charge additional fees where, for example:

The move involves more items than originally declared.

Access is more difficult or restricted than advised.

There are delays outside our reasonable control, such as waiting times caused by key release or late access.

Additional services are requested on the day of the move.

Any amendments will be explained to you and charged in accordance with our prevailing rates.

4. Booking Process

A booking is made when you accept our quotation, confirm the date of the move, and we issue written confirmation of your booking. We may request details of both collection and delivery addresses, inventory, and any particular requirements as part of the booking process.

Bookings are subject to availability. We are not obliged to accept a booking until we have confirmed it in writing. We may decline or cancel bookings at our discretion where we consider that the Services cannot safely or lawfully be provided.

You are responsible for ensuring all information supplied during the booking process is accurate and complete. Any changes to the booking details must be notified to us as soon as possible and may result in changes to pricing or feasibility.

5. Deposits and Payments

We may require a deposit to secure your booking. The amount and due date for any deposit will be stated in our quotation or booking confirmation. Deposits are generally non-refundable, except where we cancel the Services without lawful reason.

Unless otherwise agreed in writing, payment for Services is due as follows:

For domestic removals, full payment is typically due no later than the day of the move, and in any event before unloading at the delivery address is completed.

For larger jobs or commercial moves, we may require part or full payment in advance in accordance with the terms stated in the quotation.

We may accept various forms of payment as specified in our quotation or booking communication. You must ensure that any payment method used has sufficient funds and is valid at the time payment is due.

If payment is not made when due, we reserve the right to:

Withhold or suspend Services, including stopping the move or retaining Goods until payment is received in full.

Charge interest on overdue sums at the statutory rate permitted under applicable law, accruing daily until payment is received.

Recover from you all reasonable costs incurred in collecting late payments, including administrative and legal costs.

6. Cancellations and Changes

If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply unless otherwise stated in writing:

Cancellation more than 14 days before the scheduled move date: no additional cancellation fee, although any non-refundable deposit may be retained.

Cancellation between 7 and 14 days before the move date: a cancellation charge of up to 50 percent of the quoted price may apply.

Cancellation less than 7 days before the move date or on the day of the move: a cancellation charge of up to 100 percent of the quoted price may apply.

Postponements may be treated as cancellations and re-bookings at our discretion, particularly where they cause loss of work for the original date. We will do our best to accommodate changes of date subject to availability.

We may cancel or postpone the Services if:

You have not paid any required deposit or pre-payment.

We reasonably believe that the Services cannot be carried out safely or lawfully.

Circumstances beyond our reasonable control make it impossible or unsafe to proceed, such as severe weather, road closures, industrial action or accidents.

Where we cancel for reasons within our control, we will refund any payments you have made for Services not yet provided. We will not be liable for any consequential losses or costs incurred by you due to such cancellation.

7. Customer Responsibilities

You agree to:

Provide accurate information about the Goods, access at all addresses, parking conditions, and any special requirements.

Arrange suitable parking and any necessary permissions, permits or suspensions for our vehicles at both collection and delivery locations.

Ensure that the premises are safe for our staff to access and work in, including adequate lighting and clear pathways.

Be present or represented during collection and delivery to provide access, instructions, and to check Goods are correctly loaded and unloaded.

Securely pack and prepare all Goods unless you have requested and paid for our packing service.

Remove and disconnect all appliances prior to the move, unless otherwise agreed.

Ensure that no items prohibited by law or not covered under these terms are included in the Goods.

If you fail to meet these responsibilities, we may charge additional fees, refuse to move certain items, or in serious cases cancel the Services.

8. Items We Do Not Move

We do not accept responsibility for and may refuse to move:

Illegal items or substances.

Explosives, firearms, weapons, chemicals, gases, flammable or hazardous materials.

Perishable or refrigerated items, including food or plants that may spoil during transit.

Valuables such as money, jewellery, watches, precious metals, important documents, stamps, collections, or items of exceptional value unless expressly agreed in writing.

Animals or live creatures of any kind.

If such items are included without our knowledge, you will be solely responsible for any loss, damage, fines or penalties arising, and we may dispose of such items as necessary for safety or legal compliance.

9. Liability for Loss or Damage

We will take reasonable care in handling and transporting your Goods. Our liability for loss or damage is, however, subject to the following provisions.

We are not liable for loss or damage arising from:

Inadequate or improper packing by you or any third party where we did not provide the packing service.

Wear and tear, gradual deterioration, inherent defects or pre-existing damage.

Fragile items not properly protected or packed, including glass, china, pictures, mirrors, or electronics.

Damage to furniture or Goods required to be moved through tight spaces, narrow stairs, or awkward access where you have requested that we proceed despite the risk of damage.

Loss or damage where Goods have not been inspected by you at the time of unloading and no issues are reported to us within a reasonable time, usually within 48 hours of completion of the Services.

Our liability for any single claim or series of related claims is limited to a reasonable amount proportionate to the value of the Goods being moved and the price of the Services provided, unless agreed otherwise in writing. You are encouraged to arrange your own insurance cover for higher value items or for risks not covered by these Terms and Conditions.

We are not liable for any indirect or consequential losses, including loss of profit, loss of use, emotional distress, or costs arising from delayed completion of the move.

10. Property and Access Damage

We will take reasonable care to avoid damage to your property and premises. However, we are not liable for:

Minor cosmetic damage that is reasonably incidental to moving large or heavy items through normal access points.

Damage to premises or fixtures resulting from your request for us to move Goods in circumstances where normal access is not available, such as over balconies, through windows or via unsafe routes.

Damage to driveways, paths or surfaces caused by the weight of our vehicles where the access route has been chosen or approved by you.

You are responsible for protecting floors, walls and fixtures where necessary and for notifying us of any vulnerable areas or restrictions in advance.

11. Waste, Disposal and Regulations

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items if this has been agreed in advance as part of the Services.

Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of those items. We will dispose of them through appropriate lawful channels, which may include recycling centres or licensed waste facilities.

We will not remove hazardous, clinical, chemical, or restricted waste. If such items are discovered amongst the Goods without prior disclosure, we may refuse to move or dispose of them and you will be responsible for arranging appropriate removal and any associated costs.

You must ensure that any waste we collect is not contaminated with prohibited materials. Where contamination is discovered, we may charge additional fees or return the items to you where legally permissible.

12. Delays and Events Beyond Our Control

We will make reasonable efforts to perform the Services on the agreed dates and within a reasonable timeframe. However, timings are estimates and not guaranteed. We are not liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to:

Severe weather conditions, accidents, road closures, traffic congestion or breakdowns.

Industrial action, civil unrest or public emergencies.

Delays in gaining access to premises, including late key release or issues with landlords, agents or other third parties.

In such circumstances, we will take reasonable steps to minimise disruption and complete the Services as soon as reasonably possible. Additional waiting time or rescheduling may incur extra charges where caused by circumstances under your control.

13. Complaints

If you have any concerns about our Services, you should raise them with our team as soon as possible during the move so that we can attempt to resolve them immediately. If you wish to make a formal complaint, you should do so in writing within 7 days of completion of the Services, providing full details and any supporting evidence.

We will review your complaint and respond within a reasonable period. Our ability to investigate may be affected if complaints are raised significantly after the Services have been completed.

14. Data Protection

We collect and process personal data about you for the purposes of providing our Services, managing bookings, processing payments, and complying with legal obligations. We will handle your personal information in accordance with applicable data protection laws and only retain it for as long as necessary for these purposes.

Your information may be shared with trusted third parties where required to perform the Services, such as subcontractors or storage providers, or where we are legally obliged to do so. We will not sell your personal data.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or representations.

You may not assign or transfer your rights under the Contract without our prior written consent. We may assign or subcontract our obligations, provided that this does not materially reduce the standard of the Services.

By proceeding with a booking or allowing us to commence work, you confirm that you have read, understood and agree to these Terms and Conditions.